Refund Policy

Refund Policy 

At The Lucky Golfer, we value our customers and strive to provide the best service possible. We understand that sometimes our customers may need to request a refund. Therefore, we have developed the following refund policy to ensure a fair and consistent process for all refund requests:

  1. Refund Eligibility: Customers are eligible for a refund within 14 days of their initial purchase.
  2. Refund Requests: Customers may submit a refund request to our support team via email at hello@theluckygolfer.com.au The refund request must include the customer's full name, email address, and a reason for the refund request.
  3. Refund Processing: Upon receipt of the refund request, we will review the customer's eligibility for a refund. If the customer is eligible, we will process the refund within seven business days of receiving the request.
  4. Refund Amount: The refund will be for the initial purchase price of the item(s).
  5. Refund Method: Refunds will be issued using the same payment method used for the initial purchase.
  6. Promotion Entry Cancellation: Upon refund processing, the customer's access and entries to The Lucky Golfer promotions will be revoked.
  7. Non-Refundable Fees: Any fees associated with third-party services or add-ons purchased through The Lucky Golfer application are non-refundable.
  8. In cases where the golf balls or accessories have a manufacturing defect, a refund will be provided specifically for these items. Please be advised that this refund policy is only applicable to items purchased directly from The Lucky Golfer. Refund requests for items purchased through third-party vendors or resellers will not be accepted.

If you require further clarification, please do not hesitate to contact us at hello@theluckygolfer.com.au